Dying Light 2 Winter Tales Rewards Not Showing Up? Complete Fix Guide for Missing Event Loot (2025)

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Few things are more infuriating in Dying Light 2 than doing everything right—grinding festive zombies, helping smash community milestones, surviving Uncle Snow—and then being greeted by… nothing. No Glacier Shank. No Guiding Star Mace. No Fractal Frost Axe. Just an empty stash and a growing sense that the Winter Tales event has robbed you.

If your Winter Tales: Gifts from Above 2025 rewards aren’t showing up, you’re not bugged alone. Since the event began, community forums, Reddit threads, and Techland support channels have been flooded with players reporting missing weapons, outfits, and event items.

The good news? In nearly every case, the rewards aren’t lost—they’re just delayed, misplaced, or gated behind a setting or sync issue. This guide consolidates official Techland guidance and community-tested fixes into one clear, step-by-step troubleshooting roadmap. Follow it in order, and you’ll drastically increase your chances of recovering every piece of your hard-earned holiday loot before the event ends.

Why Your Winter Tales Rewards Aren't Showing Up (And How to Fix Them)

Most missing Winter Tales rewards come down to a handful of repeatable, fixable causes. Start with Step 1 and work your way down—don’t skip ahead unless a step clearly doesn’t apply.

Step 1: Practice Patience and Let the System Catch Up (The 24–48 Hour Rule)

Fix Dying Light 2 Winter Tales Rewards Not Showing Up

This is the most important step—and the one most players overlook.

How It Works

Weekly community rewards (such as the Glacier Shank, Guiding Star Mace, or Fractal Frost Axe) are not delivered instantly when a goal is completed. Techland distributes these items to millions of players in server-side waves.

The Fix

  • Keep playing or log out and back in later

  • Many players receive rewards hours later or after a fresh login

  • Always allow 24–48 hours after a community goal ends before assuming something is wrong

👉 Do not move on to deeper troubleshooting until this window has passed.

Step 2: Verify Your Community Event Participation Settings (Most Common Cause)

This single toggle has caused more missing rewards than any actual bug.

How It Works

Dying Light 2 requires players to opt in to community events. If the setting is disabled, your kills do not count, even if the community goal succeeds.

The Fix

  1. Pause the game

  2. Open the Online Menu

  3. Find “Participate in Community Events”

  4. Make sure it is toggled ON

⚠️ Crucial Note:
You must be playing in your own game world. If you completed objectives entirely as a guest in co-op, your progress may not be tracked for rewards.

Step 3: Check Every Possible Inventory Location (Not Just Your Backpack)

Rewards don’t always appear where players expect—especially if your inventory was full.

Check These Locations Carefully

  • Your Stash – Accessed at any bed or safe zone

  • The Compartment (Overflow Storage) – Appears if your weapon slots were full

  • Baka’s Vendor Inventory – Some Winter Tales items are claimed or unlocked directly through Baka

Many players assume a reward is missing when it was silently rerouted to overflow storage.

Step 4: Perform Technical Checks and Account Sync Fixes

If rewards still haven’t appeared, the issue may be corrupted files or a sync problem.

Fix A: Verify Game File Integrity

Steam

  • Library → Right-click Dying Light 2

  • Properties → Installed Files

  • Click Verify integrity of game files

Epic Games / Consoles

  • Use the platform’s Verify / Repair option in game management

This replaces missing or corrupted Winter Tales event files.

Fix B: Manually Claim Rewards from Pilgrim Outpost (Techland GG)

Some Winter Tales–related items are tied to the Techland GG system.

  1. Log into the Pilgrim Outpost website

  2. Open your rewards dashboard

  3. Ensure all completed challenges are manually claimed

⚠️ Items will not appear in-game until they are claimed here.

Step 5: Contact Techland Support (Last Resort)

If your reward is still missing days later, and all steps above have been followed, it’s time for official help.

How to Submit a Ticket

  • Visit the Techland Support website

  • Submit a detailed report

Include This Information

  • Platform (Steam, PlayStation, Xbox)

  • In-game name

  • Missing reward and week (example: Week 2 – Guiding Star Mace)

While response times vary, many players report eventually receiving missing items through support.

Don’t Let Bugs Freeze Your Winter Tales Progress

Winter Tales: Gifts from Above 2025 is one of Dying Light 2’s most generous seasonal events, packed with exclusive weapons, outfits, and cosmetics that won’t return. While reward issues are frustrating, they are almost always fixable.

By following this guide in order—starting with patience, checking your participation settings, verifying inventory locations, and repairing files—you dramatically improve your odds of recovering everything you earned.

Your Guiding Star Mace, Murderous Helper Outfit, and Fractal Frost Axe aren’t gone—they’re just waiting for the system to catch up.

⏰ Event End Reminder

The Winter Tales 2025 event runs until January 8, 2026. Make sure all weekly goals, bounties, and claims are completed before the snow melts for good.

Stay human, survivor—and don’t let a bug steal your holiday loot.   

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