Updated November 1, 2026
If your Crimson Desert Twitch Drops are not working, the Claim Now button is missing, or you've earned rewards but cannot find them in-game, the problem may be occurring at a different stage of the claiming process.
Some players see Connect instead of Claim Now. Others successfully claim their rewards on Twitch but cannot find them on the Pearl Abyss website or in Crimson Desert's Add-Ons menu.
The important thing to understand is that earning a Twitch Drop, claiming it on Twitch, and receiving it in Crimson Desert are separate steps.
There is also a known Twitch Drops claiming issue, while some Xbox players may encounter a separate problem with rewards not appearing in-game.
This guide explains how to claim your rewards, fix missing Claim buttons, connect the correct Twitch account, redeem rewards on Steam, PS5, Xbox, and Epic Games, and check whether your items have arrived.
📋 Table of Contents
- 1. Why Drops Are Not Working
- 2. Claim Now Missing or Only Connect
- 3. Claim Through Stream Chat
- 4. Pearl Abyss Page Not Updating
- 5. Claim on Steam, PS5, Xbox, and Epic
- 6. Where to Find Drops In-Game
- 7. Xbox Drops Missing After Redemption
- 8. Mobile App and Browser Workarounds
- 9. Week 1 and Week 2 Rewards
- 10. Does the Latest Patch Fix Drops?
- 11. Still Missing? Final Troubleshooting
- Frequently Asked Questions
- Final Checklist
Quick Answer: How to Fix Crimson Desert Twitch Drops Not Working
If you've earned a Crimson Desert Twitch Drop but cannot claim or receive it, follow these steps:
- Check your Twitch Drops Inventory. Make sure you've completed the required viewing time and check whether the reward is already marked Claimed.
- Try the stream-chat workaround. If an earned reward cannot be claimed normally, return to an eligible Crimson Desert Twitch stream and look for the Claim option in its chat.
- Open the official rewards website. Visit the Crimson Desert Twitch Drops event page.
- Sign in with the correct Twitch account. Use the account that earned the Drops.
- Check your rewards. Open Check My Rewards and refresh the section if necessary.
- Select your gaming platform carefully. Steam rewards are delivered directly in-game, while PS5, Xbox, and Epic Games rewards use platform-specific coupon codes.
- Check the in-game Add-Ons menu. Open Menu → Others → Options → Add-On/Add-Ons and receive any available items.
Important: Once you select a platform and receive a reward or coupon, you cannot switch that reward to another platform.
If your Xbox rewards are still missing after completing the correct steps, there is also an acknowledged Xbox Add-Ons issue that may prevent certain rewards from appearing.
1. Why Crimson Desert Twitch Drops Are Not Working
Before trying different fixes, identify where the reward process stopped.
A Twitch Drop can be earned successfully without being fully delivered to your game.
| What You See | What to Do |
|---|---|
| Claim Now is missing or only Connect appears | Check Twitch claiming status and try stream chat |
| Twitch watch progress is incomplete | Continue watching a Drops-enabled stream |
| Twitch shows Claimed, but Pearl Abyss shows no rewards | Check your account and refresh the rewards page |
| Pearl Abyss shows rewards, but nothing appears on Steam | Confirm Steam was selected and check Add-Ons |
| PS5, Xbox, or Epic reward is missing | Check whether the platform coupon was redeemed |
| Xbox coupon was redeemed, but items are missing | Check the known Xbox reward issue |
| Week 2 ship rewards cannot be used | Confirm Charting the Unknown DLC ownership |
The most common mistake is assuming that clicking Claim on Twitch automatically puts the item into your Crimson Desert inventory.
You must also complete the reward process on Pearl Abyss's event page.
2. Twitch Drops Claim Now Button Missing or Only Showing Connect
If you've completed the required Twitch viewing time but cannot claim your reward, first check whether the problem is with Twitch's claiming interface or the Pearl Abyss account connection.
A missing Claim Now button, a Connect prompt, and a reward that is already marked Claimed can represent different stages of the process.
What to Check First
- Open your Twitch Drops Inventory.
- Find the Crimson Desert reward.
- Confirm that its viewing progress has reached 100%.
- Check whether the reward is marked Claimed.
If the reward is ready but cannot be claimed normally, return to an eligible Crimson Desert stream and try the Claim option in chat.
If the reward is not fully earned, continue watching a participating stream before attempting to claim it.
If the reward is already marked Claimed, skip to the Pearl Abyss rewards page instead of attempting to claim it again.
3. How to Claim Crimson Desert Twitch Drops Through Stream Chat
The recommended workaround for the current claiming issue is to use the Claim option directly in a participating Twitch stream's chat.
Step-by-Step Stream Chat Fix
- Open Twitch and sign in to the account that earned the reward.
- Find a Crimson Desert stream with Twitch Drops enabled.
- Open the stream and its chat.
- Look for a Drops notification or reward-claiming prompt in the chat.
- If a View option appears, open it to access the reward.
- Select Claim when the option is available.
- Return to your Twitch Drops Inventory.
- Confirm that the reward is marked Claimed.
- Visit the official Crimson Desert Drops page to complete the reward process.
If no claiming prompt appears, check whether the reward is already marked Claimed in Twitch Inventory.
You can also try another eligible stream or the Twitch mobile app, but these alternatives are not guaranteed to restore the prompt.
Important: This workaround is for rewards you've already earned. It will not bypass incomplete Twitch viewing requirements.
What if the Stream Chat Claim Button Is Also Missing?
If you still cannot claim the reward:
- Confirm you're using the correct Twitch account.
- Check whether the reward is already marked Claimed.
- Refresh the stream and Twitch Inventory.
- Try Twitch on another supported browser or the mobile app.
- Avoid repeatedly disconnecting your Twitch account without a clear reason.
If Twitch itself refuses to claim an earned reward, you may need to contact Twitch Support.
4. Pearl Abyss Rewards Page Not Updating or Showing Old Drops
Another problem occurs after you've successfully claimed a reward on Twitch.
The Twitch Inventory may show Claimed, but the Pearl Abyss website does not display your new Crimson Desert rewards.
In some cases, the rewards section may show older items or appear unchanged.
How to Refresh Your Pearl Abyss Rewards
- Open the Crimson Desert Twitch Drops event page.
- Sign in using the Twitch account that earned the rewards.
- Find the Check My Rewards section.
- Look for your newly claimed rewards.
- Use the section's Refresh option if it is available.
- Check whether each reward can now be received.
- Complete the reward process for each available item.
If you earned multiple rewards, check them individually rather than assuming that receiving one automatically completes the process for all of them.
Connected the Wrong Twitch Account?
If the event page is showing rewards from another Twitch account, sign out and log in again with the correct account.
If the website continues automatically signing in to the wrong account, try closing other browser sessions or clearing the relevant login cookies.
Do not disconnect or relink accounts repeatedly unless you have confirmed that you're using the wrong Twitch account.
Twitch Says Claimed but Pearl Abyss Still Shows Nothing
Try the following:
- Confirm the reward is marked Claimed rather than merely earned.
- Verify that you're using the same Twitch account on both websites.
- Refresh Check My Rewards.
- Sign out and sign back in if the wrong account is connected.
- Try another browser if the page fails to load correctly.
If the reward still does not appear, preserve your Twitch claiming details before contacting support.
5. How to Claim Crimson Desert Twitch Drops on Steam, PS5, Xbox, and Epic
After claiming a reward on Twitch and opening the Pearl Abyss event page, you must select where you want to receive it.
Choose carefully. You cannot switch platforms after the reward has been assigned.
PlayStation players must also select the correct account region because PlayStation coupons are region-specific.
Steam: Direct Reward Delivery
Steam rewards use direct in-game delivery.
- Claim the Twitch Drop.
- Open the Pearl Abyss event page.
- Sign in with the correct Twitch account.
- Find your available reward.
- Select Steam as the receiving platform.
- Complete the reward process.
- Launch Crimson Desert.
- Open the in-game Add-Ons menu and check for the reward.
If the reward does not appear, refresh the Add-Ons menu or restart the game.
Steam players should not expect a PlayStation or Xbox-style coupon code after choosing Steam.
PS5: Redeem the PlayStation Coupon
PS5 rewards require a platform-specific coupon.
- Claim your Twitch reward.
- Open the Pearl Abyss event page.
- Select PlayStation.
- Choose the correct PlayStation account region.
- Obtain the available coupon.
- Open the PlayStation Store.
- Select Redeem Code.
- Enter the 12-digit code.
- Complete the redemption.
- Launch Crimson Desert and check the Add-Ons menu.
Warning: Make sure the PlayStation region matches your account before finalizing your reward selection.
Xbox Series X|S: Redeem the Xbox Coupon
Xbox rewards also use a platform-specific coupon.
- Claim the reward through Twitch.
- Open the Pearl Abyss event page.
- Select Xbox.
- Obtain your reward coupon.
- Open the Store on your Xbox.
- Select Redeem code.
- Enter the 25-character code.
- Complete redemption.
- Launch Crimson Desert.
- Open the Add-Ons menu.
If your coupon was redeemed successfully but the item does not appear, check the known Xbox reward issue below.
Epic Games Store: Redeem the Epic Coupon
Epic Games players should:
- Claim the Twitch reward.
- Open the Pearl Abyss event page.
- Select Epic Games.
- Obtain the platform-specific coupon.
- Follow the redemption instructions provided for Epic Games.
- Launch Crimson Desert.
- Check the in-game Add-Ons menu.
If the reward remains missing after successful redemption, refresh the Add-Ons menu and restart the game.
Platform Delivery Comparison
| Platform | How Rewards Are Delivered |
|---|---|
| Steam | Direct in-game delivery after platform selection |
| PlayStation 5 | 12-digit PlayStation coupon |
| Xbox Series X|S | 25-character Xbox coupon |
| Epic Games | Platform-specific coupon |
Do not select a platform simply to test whether the reward works. Once assigned, the platform cannot be changed.
6. Where to Find Twitch Drops in Crimson Desert
Even after a successful claim, Twitch rewards may not appear directly in your normal inventory.
Instead, open Crimson Desert's Add-Ons menu.
How to Receive Twitch Drops In-Game
- Launch Crimson Desert.
- Open the main Menu.
- Select Others.
- Open Options.
- Select Add-On/Add-Ons.
- Look for the Receivable Items list.
- Select an available Twitch Drops reward.
- Choose Receive to move the item into your inventory.
If the reward isn't visible, refresh the Add-Ons menu if that option is available.
You can also close and restart Crimson Desert before checking again.
Reward Claimed but Not in Your Inventory?
Check whether the item is still waiting in Receivable Items.
A reward being available in Add-Ons does not necessarily mean it has already been transferred into your character's inventory.
If it isn't in Receivable Items, confirm that you've completed the correct platform redemption process.
7. Xbox Twitch Drops Missing After Redemption: Known Issue
Xbox players may encounter a separate problem even after claiming and redeeming their rewards correctly.
Certain Twitch Drops and preorder rewards may fail to appear in Crimson Desert's Add-Ons menu, preventing players from receiving them.
This is different from a missing Twitch Claim button or an unredeemed coupon.
What Xbox Players Should Check
- Confirm the reward is marked Claimed on Twitch.
- Verify that Xbox was selected on the Pearl Abyss event page.
- Confirm that the Xbox coupon was redeemed successfully.
- Launch Crimson Desert.
- Open Menu → Others → Options → Add-On/Add-Ons.
- Refresh the menu if possible.
- Restart the game and check again.
If the item still doesn't appear, you may be affected by the known Xbox reward issue.
There is currently no confirmed universal workaround for this specific Xbox problem.
Repeatedly redeeming a used code, reinstalling the entire game, or purchasing additional content is not a reliable solution.
If the reward remains unavailable, keep your redemption confirmation and report the issue through the appropriate support channel.
Missing DLC Quests Instead of Twitch Rewards?
Twitch Drops and Charting the Unknown quest unlocks are separate systems.
If your DLC quests are missing rather than promotional rewards, see our Crimson Desert DLC Quests Not Showing? Charting the Unknown Fixes guide.
8. Twitch Mobile App and Browser Workarounds
If the normal Twitch Claim button isn't available in your desktop browser, trying another device may help.
Some players can access the claiming option in the Twitch mobile app even when it is missing from the browser interface.
Try the Twitch Mobile App
- Open the Twitch app on your phone.
- Sign in with the same account used to earn the Drops.
- Open your Drops Inventory.
- Find the Crimson Desert reward.
- Check whether the Claim option is available.
- Claim the reward if possible.
- Return to the Pearl Abyss event page to complete delivery.
This is an alternative troubleshooting method, not a guaranteed fix.
Other Browser Checks
If the mobile app doesn't help:
- Refresh Twitch Inventory.
- Refresh the eligible stream's chat.
- Try another browser.
- Check whether the Twitch session is signed in to the correct account.
- Disable browser extensions temporarily if they interfere with the page.
- Check the Pearl Abyss rewards page separately.
Avoid repeatedly unlinking accounts when the issue is simply a missing Claim button.
9. Crimson Desert Twitch Drops Week 1 and Week 2 Rewards
The Charting the Unknown Twitch Drops event runs across two reward periods.
Each week offers three reward milestones based on eligible Twitch viewing time.
Week 1: Pirate Rewards
Event period: October 29, 22:00 UTC – November 4, 23:59 UTC
| Watch Time | Rewards |
|---|---|
| 60 minutes | Pirate Lantern + Braised Meat ×10 |
| 120 minutes | Pirate Eyepatch + Pirate's Sword |
| 180 minutes | Pet Parrot + Parrot Pirate Hat |
Week 1 rewards can be claimed and used in-game by players who own the Crimson Desert base game.
You do not need Charting the Unknown DLC to use these Week 1 rewards.
Week 2: Ship Customization Rewards
Event period: November 5, 00:00 UTC – November 11, 23:59 UTC
| Watch Time | Rewards |
|---|---|
| 60 minutes | Medium Fair Wind Figurehead |
| 120 minutes | Medium Fair Wind Stern |
| 180 minutes | Medium Fair Wind Sail |
Week 2 rewards require ownership of the Charting the Unknown DLC for in-game claiming and use.
You can participate in the Twitch viewing event without owning the game, but you must meet the relevant ownership requirements to receive and use the rewards in Crimson Desert.
Important: Don't Wait Until the Event Ends
If you're still earning Week 1 rewards, complete the required viewing time before November 4 at 23:59 UTC.
Week 2 ends on November 11 at 23:59 UTC.
If a reward has already been earned but cannot be claimed, keep a screenshot of its Twitch Drops status and follow the available claiming steps promptly.
Do not assume that a claiming problem automatically extends the event deadline.
Check the official Crimson Desert Drops event page for any separate claiming or coupon-expiration deadlines.
Can You Watch Multiple Twitch Streams to Earn Drops Faster?
No.
You can earn progress by watching different eligible Crimson Desert streams, but watching multiple streams simultaneously does not multiply your Drops progress.
Week 2 Rewards Missing Despite Having the DLC?
First verify that Charting the Unknown is installed and available on your platform.
Also remember that receiving ship customization rewards is different from unlocking shipbuilding activities.
If you're trying to unlock the relevant shipbuilding dispatch, see our Crimson Desert Small Shipbuilding Not Showing? Unlock & Dispatch Fixes guide.
10. Does the Latest Crimson Desert Patch Fix Twitch Drops?
Crimson Desert Patch 2.04.04, announced on November 1, 2026, includes fixes for equipment duplication involving Greymane comrades, disappearing farm livestock, and some untranslated Gift UI text.
However, the patch notes do not confirm a fix for Twitch Drops claiming or missing Xbox rewards.
The Twitch Drops claiming problem and the Xbox Add-Ons reward issue remain listed among the game's known issues.
If the Claim button is missing, continue using the stream-chat workaround.
If your Xbox reward has been redeemed but does not appear in Add-Ons, refreshing or restarting is worth trying, but there is no confirmed universal fix.
Patch availability may also differ by platform during rollout.
Should You Update Crimson Desert?
Yes. Keeping your game updated is recommended, especially when using Charting the Unknown DLC.
However, installing Patch 2.04.04 alone is not a confirmed solution to the Twitch Drops problem.
If your game crashes after an update or the DLC stops launching, see our Crimson Desert Crashing After Update 2.04? DLC & Hotfix Fixes guide.
11. Still Missing Twitch Drops? What to Check Before Contacting Support
If you've completed the claiming process but your reward is still missing, identify the exact point where it failed.
If Twitch Won't Let You Claim the Reward
Check whether the watch milestone is complete, then try the eligible stream-chat workaround.
If Twitch still refuses to claim the earned reward, contact Twitch Support.
If Pearl Abyss Doesn't Show Your Claimed Rewards
Verify that you're signed in with the Twitch account that earned the reward.
Refresh Check My Rewards and make sure the correct account is connected.
If a Platform Coupon Doesn't Work
Confirm that the coupon belongs to your selected platform.
For PlayStation, verify the account region as well.
If the code is rejected, expired, already used, or cannot be redeemed, contact the relevant platform's support team.
If the Code Was Redeemed but the Item Is Missing
Check Crimson Desert's Add-Ons menu and its Receivable Items list.
Refresh the menu or restart the game.
If the reward still doesn't appear, contact your platform's support team. Xbox players should also consider the acknowledged reward-delivery issue.
Information to Include in a Support Request
- Your platform: Steam, PS5, Xbox, or Epic Games.
- Which Twitch Drops reward is missing.
- Whether the reward is marked Claimed on Twitch.
- Whether it appears on the Pearl Abyss event page.
- Whether you selected the correct platform.
- Whether the coupon was successfully redeemed, if applicable.
- Whether the item appears in Crimson Desert's Add-Ons menu.
- Any error messages or screenshots showing the problem.
Do not publicly share your unused coupon code or account login details.
Frequently Asked Questions
Why does Crimson Desert Twitch Drops show Connect instead of Claim Now?
A Connect prompt may indicate an account-linking step, while a missing Claim button may involve the claiming interface. Check whether the reward is fully earned and already marked Claimed. If it is ready but cannot be claimed normally, try the Claim option in an eligible stream's chat.
How do I claim Crimson Desert Twitch Drops from stream chat?
Open an eligible Crimson Desert stream, look for the Drops notification in chat, and select Claim when available. Afterward, visit the official Pearl Abyss Drops event page and complete the reward process.
Why are my claimed Twitch Drops not appearing on the Pearl Abyss website?
You may be signed in with the wrong Twitch account, or the rewards page may not have refreshed. Sign in with the account that earned the Drops, open Check My Rewards, and refresh the section if necessary.
Where do I find Twitch Drops in Crimson Desert?
Open Menu → Others → Options → Add-On/Add-Ons. Check Receivable Items and select Receive to move available rewards into your inventory.
Why haven't my Steam Twitch Drops appeared?
Steam rewards require completing the Pearl Abyss event-page process and selecting Steam as the receiving platform. Afterward, check Crimson Desert's Add-Ons menu and restart the game if the reward is missing.
Why are my Xbox Twitch Drops missing after redeeming the code?
Certain Xbox Twitch Drops and preorder rewards may not appear in the Add-Ons menu because of a known issue. Verify your redemption and refresh the menu, but be aware that no universal workaround has been confirmed.
Do I need Charting the Unknown DLC for Twitch Drops?
You can participate in the viewing event without owning the DLC. Week 1 rewards require the base game for in-game use, while Week 2 ship customization rewards require Charting the Unknown DLC.
Can I change platforms after claiming a Twitch Drop?
No. Once you've selected a platform and received the reward or coupon, you cannot transfer that reward to another platform. PlayStation players must also select the correct account region.
Final Checklist: Crimson Desert Twitch Drops Not Working
Before giving up on a missing reward, check the following:
- ☐ The Twitch Drop viewing requirement is complete.
- ☐ The reward has been claimed through Twitch or an eligible stream's chat.
- ☐ The correct Twitch account is signed in on the Pearl Abyss event page.
- ☐ The reward appears under Check My Rewards.
- ☐ The correct receiving platform was selected.
- ☐ The platform coupon was redeemed if using PS5, Xbox, or Epic Games.
- ☐ Crimson Desert's Add-Ons menu has been checked.
- ☐ Available items were moved from Receivable Items into inventory.
- ☐ The game was restarted if the reward didn't appear.
- ☐ Charting the Unknown is owned if trying to use Week 2 ship rewards.
- ☐ Xbox players have checked whether their problem matches the known reward-delivery issue.
Final Tips
If Crimson Desert Twitch Drops are not working, identify where the process stopped: Twitch claiming, Pearl Abyss reward processing, platform redemption, or in-game delivery.
For a missing Claim button, try the eligible stream-chat workaround. Then complete the reward process on the official Pearl Abyss Drops page, selecting your platform carefully because it cannot be changed afterward.
Finally, open Menu → Others → Options → Add-On/Add-Ons to receive your items.
Bottom line: If an Xbox reward remains missing after successful redemption, it may be related to the acknowledged Xbox Add-Ons issue, which has no confirmed universal workaround.
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