PlayerUnknown's Battlegrounds (PUBG) is a massively multiplayer online survival video game from the Bluehole Inc. The game allows up to hundred players to compete against each other. However, players always report bugs and problems, which is not surprising, because PUBG is still an early access phase.
In this troubleshooting guide, we will give you some solutions to prevent possible errors and crashes.
System Requirements for PlayerUnknown's Battlegrounds
Before you buy PlayerUnknown's Battlegrounds, make sure that your PC meets the minimum system requirements that recommended by the developers.
Operating system - Windows 7, Windows 8.1, Windows 10 (64-bit)
Processor - Intel Core i3-4340 or AMD FX-6300
Random Access Memory - 6 GB RAM
Graphic card - Nvidia GeForce GTX 660 2GB or AMD Radeon HD 7850 2GB
Storage Space - 30 GB
DirectX - Version 11
Network - Broadband-Internet connection
Note! PlayerUnknown's Battlegrounds is still in the early access phase and problems and bugs are still normal because the developers are constantly developing the game. Many of the malfunctions will certainly be eliminated with future updates. In the official forum of PlayerUnknown's Battlegrounds you can also report other bugs and incidents to improve the game.
Problem And Errors: Cannot Connect
Especially after updates and patches, sometimes you won’t be able to access the game servers and get a "Connection Failed" error message. If you encounter this or other problems, you can try the following fixes.
- Restart your PC after a new update for PubG has been downloaded.
- Restart your modem and keep the firmware up to date.
- The same is true for Windows updates. Even if it sounds banal, check in the system settings, if there are updates for Windows. This can be a cause of the connection problems.
- Also check the integrity of the game files on Steam to solve the problem. To do this, right-click the game in your library, and then click Properties under Local - Local Files.
- Try to start both Steam and the application of the game as an administrator. Choose C:\Program Files (x86)\Steam the Steam.exe with a right-click and execute it as an administrator. You can do the same for the actual game C:\Program Files (x86)\Steam\steamapps\common\TsIGame\Binaries\Win64 do. However, this doesn’t work if you have the game installed on another hard drive.
- Check if your firewall, antivirus program, or Windows Defender block the game. Turn off the appropriate applications, or add exceptions to the "Tslgame.exe" and "BEService.exe".
- If you get a runtime error when you start the game, download the appropriate update for Universal C Runtime on the Microsoft site.
- If you get “NET Framework 3.5″ error message, Open the start menu in Windows, enter "execute" and then give the command “appwiz.cpl”. Select the point in the appearing window on the left “Windows-Enable or disable features” And see if the option “NET Framework” is available. If so, select it, click "OK" and restart your PC.
As soon as we find fixes for other known problems in PlayerUnknown's Battlegrounds, we will expand this troubleshooting guide accordingly.