Genshin Impact 5.8 Genesis Crystal Bugs – PS5 Sync Delay, Welkin Moon Issues & How to Fix

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Genshin Impact 5.8 introduced the long-awaited cross-platform Genesis Crystal unification, finally letting PS5, PC, and mobile players share premium currency across devices. However, the rollout hasn’t gone smoothly—especially for PS5 players, who are facing missing Genesis Crystals, broken Welkin Moon rewards, and sync issues that block purchases and daily claims.

Here’s a full breakdown of what’s going wrong, what you can do about it now, and when HoYoverse plans to patch things up.

⚠️ Current Issues & Bugs Reported by Players

1. Delayed Merges of Pre-5.8 Genesis Crystals

  • Issue: Players who bought Genesis Crystals on PS5 before July 30 (Patch 5.8) report their currency isn’t syncing with PC/mobile.

  • Impact: Inconsistent balances prevent players from redeeming items or Welkin Moon bonuses.

  • Example: A PS5 player with 6,480 crystals sees only 3,000 after linking accounts.

Genshin Impact 5.8 Genesis Crystal Bugs
2. Welkin Moon Reward Delivery Failure

  • Bug: The daily 90 Primogems from Welkin Moon are not granted if your Genesis Crystals are flagged as “unmerged.”

  • Workaround: Log out and restart the game twice. This may manually trigger a refresh.

3. Missing Purchase Records on PS5

  • Problem: Purchase history may not display after unification, complicating refunds or customer support.

  • Tip: Take screenshots of your pre-merge balance and retain PlayStation receipts.

🔧 Temporary Fixes That Work (Player-Tested)

  1. Manually Re-Sync Your PS5 Account

    • Go to: Paimon Menu > Settings > Account > Cross-Save > Re-link PS5 Account

  2. Submit a HoYoverse Support Ticket

    • Use the HoYoverse Help Center and attach receipts or in-game screenshots of your Genesis Crystal totals.

  3. Avoid New Purchases for Now

    • New top-ups on PS5 may not sync properly. Wait for the next hotfix before buying large crystal bundles.

📌 Official Response from HoYoverse

As of August 3, 2025, HoYoverse acknowledged the Genesis Crystal sync bugs and issued the following update:

  • 🛠 Hotfix ETA: August 10, 2025 – Will address PS5 merge delays and syncing bugs.

  • 🎁 Retroactive Rewards – Affected Welkin Moon subscribers will receive compensatory Primogems once fixes roll out.

Stay tuned to HoYoLAB and in-game notices for patch confirmation.

💡 Pro Tips to Avoid Losing Crystals

  • 🔍 Track Your Currency Across Devices: Before syncing, note Genesis Crystal totals on PS5 and mobile/PC.

  • 🧾 Save Receipts: Especially for large bundles like 6,480 or 12,960 Crystal packs.

  • ⏳ Delay Big Purchases: Hold off until after the August 10 hotfix to avoid worsening the issue.

Need Help or Want to Share Your Experience?

Let us know below if you’re dealing with missing crystals or Welkin issues. The more players report bugs, the faster they’ll be fixed. 🛠️ 

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